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Student Services

Thank you for choosing us to further your learning, work and career prospects.
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Welcome to APTC! 

We are here to help you get the most out of your studies. We want you to have access to personal development, the ability to build professional networks, and the expertise to be a valuable employee and contributor to your family, community, and country.

Why choose us?

By studying with APTC, you will:

  • Receive an internationally-recognised Australian qualification
  • Learn from highly qualified and experienced Australian-certified instructors without having to travel to Australia
  • Become ‘job ready’ with up-to-date and relevant skills that will help you be more productive and efficient in the workplace
  • Be able to select specialised training to support your career aspirations and advance your career and employment opportunities at the local, regional and international levels
  • Be able to study, socialise and enjoy cultural activities with students from other Pacific Island Forum countries.

Student Resources, Rules & Policies

APTC is committed to providing the highest quality of service to its students.  Learn about your rights and responsibilities as a student.  Access information about our administrative process, key timeframes and useful forms.
Personal Conduct & Behaviour

We regard our students as adults capable of reasonable and responsible behaviour. Your rights and responsibilities as an APTC student are stated in our APTC Student Code of Conduct and Student Rules, which can be found in the APTC Student Handbook.

Student Handbook
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You can access our Student Handbook for information on our range of specialised student services. Our professional learning and teaching staff are always ready to assist you in any way possible.

APTC 2024 Student Handbook

How to provide feedback, compliments or complaints

What you need to know

APTC is committed to continually improving its quality of service. Students are encouraged to provide feedback to APTC about its operations and the quality of education and training it provides.

Students undertaking training will be invited to provide feedback via surveys at various points throughout the course of study and are required to complete an End-of-Course Survey at the completion of training.

If you are dissatisfied with a service, product, or decision made by APTC or would like to provide feedback, you can do so informally by talking it over with an APTC staff member. APTC will try to address your concerns as soon as possible.

Otherwise, there are several ways you can provide feedback or present your concerns:

  • Online through the Enquiries and Feedback form on the APTC website.
  • In writing through email and written correspondence (see Regional Head Office contact details at the bottom of this page) or placed in a suggestion box at APTC’s reception counters;
  • You can use a phone or in person at the relevant country office.

APTC asks you to be respectful when providing feedback or presenting your concerns, as we will be to you. Any rude or threatening behaviour that may cause APTC to stop direct contact with you and will be addressed under an appropriate APTC disciplinary process.

You can view the APTC’s Complaints & Appeals Policy.

APTC’s response to complaints

We encourage you to raise any concerns or provide feedback informally by discussing them with an APTC staff member.

If we cannot resolve your complaint informally, you may make a formal complaint in writing to APTC. When you submit a formal complaint, APTC will respond within two business days, acknowledging your correspondence and giving you the contact details of the APTC officer responsible for investigating your complaint.

APTC will then investigate the matter. During its investigation, APTC may ask you for more information.

Just to let you know, APTC will respond, telling you how the investigation is going and when it is expected to conclude or informing you of the outcome.

When you receive the complaint outcome letter from APTC, you will be given the name of an APTC officer to talk to if you have any more questions or concerns.

Please take me to the Feedback form

Appeals (internal review)

If, after discussing the matter with the APTC officer detailed in the complaint/feedback outcome letter, you still feel that the complaint/feedback decision is unfair, you have the right to ask for an internal review of the decision. Your request for an internal review must be based on how APTC reached the complaint/feedback decision.

If you request an internal review, you must submit it within 20 business days of receiving the complaint/feedback decision notice. You can also request the Feedback Form on the APTC website or by completing and sending the Internal Review Request Form to APTC by email or mail.

APTC will then consider the matter and respond to you within 20 business days of receiving the completed Internal Review Request form.

External appeals

If you are still dissatisfied with the complaint decision, you may have the right to take the matter to an external body, such as The Queensland Ombudsman or another external body responsible for education and training in your country.