APTC’s Response to your Complaint
We encourage you to initially raise any concerns or provide feedback informally by talking it over with an APTC staff member.
we are unable to resolve your complaint through informal means, you may
make a formal complaint in writing to APTC. When you submit a formal
complaint, APTC will respond within 2 business days, acknowledging your
correspondence and providing you with the contact details of the APTC
officer who will be responsible for investigating your complaint.
APTC will then investigate the matter. During its investigation, APTC may ask you for more information.
10 days of receiving all the information it needs from you, APTC will
provide a response, either telling you how the investigation is going
and when it is expected to conclude, or informing you of the outcome.
you receive the complaint outcome letter from APTC, you will be given
the name of an APTC officer to talk to if you have any further queries
Take me to the Enquiries and Feedback Form
Appeals (Internal Review)
after discussing the matter with the APTC officer detailed in the
complaint/feedback outcome letter, you still feel that the
complaint/feedback decision is unfair, you have the right to ask for an
internal review of the decision. Your request for an internal review
must be on the basis of the way in which the complaint/feedback decision
was reached by APTC.
If you are asking for an internal review,
it must be submitted within 20 business days of receiving the
complaint/feedback decision notice. It must also be made via the Enquiries and Feedback Form on the APTC website, or by completing and sending the Internal Review Request Form to APTC by email or mail.
will then consider the matter and respond to you within 20 business
days of receipt of the completed Internal Review Request form.
you are still dissatisfied with the complaint decision, you may have
the right to take the matter to an external body, such as The Queensland Ombudsman
or another external body
responsible for education and training in your country.